Project 77Virtual Assistance

Overview

  • Dashboard
  • Pipeline
  • Queue
  • Schedule
  • Reports
  • Insights
  • Notifications

Records

  • Clients
  • Workflows
  • SOPs
  • Tickets

Workspace

  • Tasks
  • Team
  • SLA metrics
  • Saved reports
  • Import
  • Settings
Suggest a change← Operating Platform

Boston small-multifamily
back-office & support operations

Project 77Virtual Assistance
Suggest a changePlatform
  • Dashboard
  • Pipeline
  • Queue
  • Schedule
  • Reports
  • Insights
  • Notifications
  • Clients
  • Workflows
  • SOPs
  • Tickets
  • Tasks
  • Team
  • SLA metrics
  • Saved reports
  • Import
  • Settings
DashboardSettings
/
⌘K
Boston, MA

Settings

Preferences, workspace configuration, and data management

Preferences

Per-browser settings — no account system exists in this app, so these live only on this device

Table density

Applies to every list's table, everywhere in the app.

Reset browser data

Favorites, recently-viewed history, saved list filters, and your remembered comment name are all stored only in this browser — nothing here touches the underlying records.

Workspace

Project 77 — Virtual Assistance

Boston small-multifamily back-office & support operations

Boston, MA · single-workspace deployment

Pipelines

Stage definitions — stage-gated fields are enforced on every write path; backward moves stay free

Workflows
DiscoveryWorkflow mappingPilotManagedQBR
Tickets
OpenIn progressResolvedClosed

Guardrails enforced on save: a workflow can't reach Workflow mapping without an SOP attached, Pilot without a pilot start date, or QBR without a last-QBR date — the pipeline board, inline selects, bulk actions, and edit forms all run the same checks. A ticket moved to Resolved or Closed gets its resolved time stamped (never clobbering an existing one); reopening clears it.

SLA policies

Resolution windows per category and priority — the derived SLA state everywhere comes from these

7 policies configured. Manage SLA metrics →

A ticket matches the policy for its exact category + priority at create/edit time; creating a new policy backfills matching tickets that had none. Tickets turn at risk past 75% of their window and breachedpast it. Deleting a policy detaches its tickets (they show "No SLA", never an error).

Conventions

How this workspace records data

SLA state
Derived from timestamps + policy, never stored
Assignees
Free-text names — the vocabulary is the distinct names in use
SOP versions
Content edits bump the version; a version is never mutated in place
Deletes
Client deletes cascade to their workflows and tickets

Data

This is a seeded demonstration workspace

Clients

5

Workflows

9

SOPs

6

Tickets

13

SLA policies

7

21h/week under management across 3 managed workflows. Records created in this demo persist for the life of the current server instance; the workspace resets to its seed data on the next cold start or redeploy.