Project 77
Virtual Assistance — Service Overview
Hours under management
21h/wk
new3 managed workflows
Open tickets
8
new0 unassigned
SLA compliance
50%
newof 2 resolved w/ SLA in range
Avg time to resolve
1.1d
new5 resolved in range
SLA breaches and at-risk tickets, QBRs overdue, stale pilots, and unassigned work
Monthly volumes across the selected range
Current ticket and workflow mix, plus the range's SLA outcomes
Tickets by status
Workflows by stage
Top clients by live volume — SLA compliance from the range's resolved cohort
| Client | Open tickets | Managed workflows | SLA compliance | Last QBR |
|---|---|---|---|---|
| Project 77 Leasing Ops | 2 | 2 | 0% | never · due |
| Project 77 Finance & AP | 2 | 1 | — | Jun 15 |
| Beacon Realty Group | 2 | 0 | 100% | — |
| Project 77 Maintenance Coordination | 1 | 0 | — | — |
Resolution rate: 38% of the 13tickets opened in range are resolved (recent months read low — fresh tickets haven't had time).
Tickets resolved in the selected range
Open tickets past or approaching their window; met vs breached from the range's resolved cohort
| Open past due | Low | Medium | High | Urgent |
|---|---|---|---|---|
| Finance | 0 | 0 | 2 | 1 |
| Maintenance coord | 0 | 0 | 1 | 0 |
| HR | 0 | 1 | 0 | 0 |
| General | 1 | 0 | 0 | 0 |
Response-time SLA is untracked — tickets carry no first-response timestamp; compliance is measured on resolution only.
Time since opened, current queue
Pilots started in range: 5 — 3 promoted to managed
Managed hours added, by pilot-start month
Open tickets + managed workflows per assignee (current)
SLA met vs missed
| Neponset Property Partners | 1 | 0 | — | — |